Last updated July 13, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty(30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@thesleekgeek.be to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
The Sleek Geek
Attn: Returns
RMA #
Kanunnik Duclosstraat 18
Bruges,
West-Flanders
8000
Belgium
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
● Custom Glasswork
● Custom Dice
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● If you change your mind after making the down payment for a custom glasswork piece or custom dice set, we keep the down payment, this is because we will buy a part of the required parts with this.
● We do not accept returns just because the custom item does not look like how you envision it, we do try to work (as much as possible) towards how you envision the item to look..
QUESTIONS
If you have any questions concerning our return policy, please contact us at: support@thesleekgeek.be